★☆☆☆☆
Extremely disappointing delivery service. Waiting 1 hour and 45 minutes for an order is completely unacceptable, especially when there was no proper update or upfront notification about the delay.
The only response was essentially to tell customers to keep waiting because the order was “on the way.” That is not proper customer service. If there is a significant delay, customers deserve to be informed honestly and promptly instead of being left waiting with no clear information.
This was a frustrating and unacceptable experience. Please improve your delivery service and, more importantly, your communication with customers. Customers’ time should be respected.